Refund Policy
Last updated: July 29, 2026
At Solyra® Agave Lights, we want you to be completely satisfied with your purchase of our Solar Agave Lights. If for any reason you are not satisfied, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solyraagavelights.com. Please include your order number and the reason for your return in your email. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.
Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive the returned item. The actual time for the refund to appear on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Clearance or final sale items.
- Personalized or customized items.
- Products that are considered hygiene products (though this does not apply to Solar Agave Lights, it is a general policy point).
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solyraagavelights.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs, at our discretion. We may provide a pre-paid return label for damaged/defective items.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above for the item you wish to return and then place a new order for the item you would like instead.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solyraagavelights.com.